Refund and Returns Policy

At PB Racing, we strive to ensure complete customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

You may request a refund within 7 days of receiving your order if:

• The item is unused, unopened, and in its original packaging.
• The item is defective or damaged upon arrival.
• The item does not match the description or has missing parts/accessories.

2. Non-Refundable Items

• Items marked as “Final Sale”.
• On Backorders – Items that are specifically ordered for you.
• Items that have been customized or personalized.
• Items that show signs of use or wear and tear.

3. How to Request a Refund

To request a refund, please contact our customer support at office@pbracing.it with the following information:

• Order number.
• Reason for the refund request.
• Photo evidence if the product is damaged or defective.

Our team will review your request and respond within 3-5 business days.

4. Return Process & Shipping Costs

• If your refund is approved, we will provide instructions for returning the item.
• Return shipping costs will be the responsibility of the customer, except in cases where the item was defective or we sent the wrong item.
• All returned items should be sent using a trackable shipping method. PB Racing is not responsible for items lost in transit during the return process.

5. Refund Approval and Processing Time

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days and will be automatically applied to your original payment method.

6. Late or Missing Refunds

• If you haven’t received a refund after the stipulated time, first check with your bank or credit card company.
• If you’ve done this and still have not received your refund, please get in touch with us at office@pbracing.it.

7. Exchange Policy

If you received a defective or incorrect item and prefer an exchange over a refund, don’t hesitate to contact us at office@pbracing.it. Exchanges are subject to product availability.